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Frequently Asked Questions

Frequently Asked Questions

Packaging and Materials

Yes! If you would like to see a sample of your custom box design before ordering a larger quantity, order 1 and we will ship to you for review. When you’re ready to place a large order (100+), we’ll provide a discount code for $50 off your order total.

  • Shipping Box – This is the optimum solution for shipping and storage that fits your small to large products.
  • Gable Box - A larger version of our mailer boxes, gable boxes provide the ideal structure to stand on their own and can hold larger products that don’t fit in an e-commerce box.
  • Retail Box - This is a versatile type of box you might see on retail shelves and displays as well as online.
  • Mailer Box - Your tried-and-true e-commerce box for subscriptions, influencer/corporate gifts, sales kits, etc. 
  • Literature Mailer - Perfect branded shipping solution for books, journals, and brochures.
  • Triangle Tube Box - Great promotional solution for safe shipping of posters and long items.
  • Square Tube Box - Great for shipping posters and long items.

White is a very common corrugated material that has a white or Kraft outside liner and a Kraft flute. Premium white is made with clay-coated outer liner paper for glossy, vibrant colors and high-end personalized packaging.

Kraft is a natural, brown liner. Printed graphics will appear differently on Kraft than on white. Please see our Artwork Guidelines for additional info.

We offer the most common and popular materials for corrugated packaging and boxes that should take care of most of your needs. We would love to hear from you about what other material you have in mind to use by completing our Contact Us form.

Looking to customize a different box type than we offer? Please complete a Contact Us form and someone will come back to you to discuss our custom box program.

We currently offer Shipper, Mailer, Retail, Gable, Literature Mailer, Square Tube Box, and Triangle Tube Boxes. Shop all boxes here for more details.

We offer a variety of boxes that can be used for subscription boxes. Our wide selection of sizes and designs allows you to create a unique custom subscription box for any occasion.

Artwork and Design

Yes, please refer to our Artwork Guidelines for the best results.

We can either print the outside, or both sides.

When you place an order and click “submit,” you have approved the pdf of your design for production; no other proof will be sent to you. If you would like to see what your boxes will look like, please order 1 or 2, boxes to sample before placing a larger order.

Please follow our Artwork Guidelines for optimal results. All images should be provided at 300ppi (pixels per inch) at the final size for the best print quality. If an image is uploaded at 300ppi and then scaled or increased in size, its resolution quality will be reduced and may appear blurry or pixelated. 

Please follow our Artwork guidelines for optimal results. Any image should be provided at 300ppi (pixels per inch) at final size for best print quality. If an image is uploaded at 300ppi and then increased in size, its resolution quality is reduced.

You can download our dielines to apply your own art, offline.

Ordering and Shipping

Every order will be shipped within 5-7 business days plus anywhere from 2-7 business days for actual shipping, depending on your location.

Depending on the quantity and size of the individual custom box(es), your order will ship in one box or multiple boxes.

Your shipping costs will be calculated for you upon checkout.

Our orders are automatically processed so we can’t guarantee that we will be able to stop the production of a confirmed order once it’s submitted. If we can still stop production, we will cancel the order for you, and instruct you to resubmit a new order.

Reach out to us via our Chatbot as soon as possible with your order number to cancel. Since our orders are automatically processed, we can’t guarantee that we will be able to stop the production of a confirmed order. If we can still stop production, we will cancel the order for you.

Currently, we don’t offer live tracking. We will notify you once your order has shipped and you will be able to track your shipment through the carrier’s website.

We currently only ship in the United States.

At this moment we are unable to split shipments for orders ordered online. Please place a separate order for each location.

Pricing

Pricing is affected by the type of box, the box size, the type of substrate, the quantity, and if the box will be printed on 1 or 2 sides.

Yes, the more boxes in your order, the lower your price per box as long as you order the same design, box type and size in one order.

No, there are no additional setup fees. All of our boxes are printed digitally which do not require any plates or setups. The price you are quoted per box is the price you will pay. Shipping costs and tax will be added upon check out.

The only additional fees are for shipping costs and tax, which will be added upon check out.

If your company qualifies for tax exempt status, please fill out this form and send to cs@diypack.com. Our accounting team will review your application and an approval or denial notification will be sent to you within several days. If approved, we will set you up as tax-exempt and no taxes will be charged upon checkout.